Updated return instructions

We have updated our return instructions. Please read the instructions before returning the product.

Return instructions

1. Pack the return shipment and mark the returned products in the shipment
   Circle the products to be returned and write the number of products in the shipping list. The products to be returned must be unused (except for matching) and in their original packaging. The labels of the products must be closed. Nanso reserves the right not to accept returns if the product no longer corresponds to a new, unused product. Pack the returned products and the shipping list in, for example, the original shipping packaging.
   
   * If you placed your order through Posti: stick the return address sticker that came with the shipment in a visible place on top of the package. Take the package to the nearest Post office and ask for a return receipt. Keep the receipt until you receive confirmation from Nanso that the return has been received.
   
   * If you placed your order through Matkahuolto: take the package to the nearest Matkahuolto office. Tell the customer service representative the return code 9508347. The customer service representative will print the return address label for you. Ask for a receipt for the return. Keep the receipt until you receive confirmation from Nanso that the return has been received.
   
2. Post Smartpost
   If your order was delivered to Posti's Smartpost parcel machine, you can also deliver the return to the parcel machine. Make a return with the same compartment code that you received for picking up the package (the code can be found, for example, in the text message you received).
   
   If you wish, you can deliver the package directly to the Posti office by entering Nanso's online store contract number 641083 at the checkout. In this case, Posti will print a return label on your package. The return is free of charge for you.
   
   You will receive a receipt from the parcel machine. Keep the receipt until you receive confirmation from Nanso that the return has been received.

We refund the returned products as soon as we have received and processed your return.

If you chose an invoice as the payment method for your order, a new invoice will be sent to your email when the return has been processed. If necessary, you can contact the customer service of our payment intermediary Klarna to postpone the due date of the invoice www.klarna.fi .