Ordering and Returns

How to place an order

1. Choose the size(s) and add product(s) to cart: Add to shopping cart  
2. Press the shopping bag icon (top right). If products and sizes are correct, continue by: Checkout  
3. Fill in the address and contact information. If you have a discount code or a gift card, add the code to Gift card, Campaign code or discount voucher and press Accept.  
4. Choose delivery method. Continue to payment methods: Continue to choose a payment method  
5. Choose payment method. Press: To check order. You are not yet charged at this point.  
6. Choose to use the same Billing address as your delivery address: Same as your delivery address or choose a different Billing address: Use a different billing address
7. You can change the order details at this point if necessary: ​​Muata  
8. Continue to pay: Continue to pay the order  
9. Pay with chosen method. You will receive an email confirming the order. Please note that all communication is in Finnish.  

Our customer service will be happy to help you in English with any questions.

Contact information:

Email: asiakaspalvelu@nanso.com
Phone: 020 331 300 ( 8.4 cents/min when calling from Finland), open 9-12 Mon-Thu.
Chat: open 9-12 and 13-14 Mon-Fri.

Shipping, Returns and Exchanges

Finland:

Posti & Matkahuolto delivery to pickup point: €5.90
Posti Home delivery: €10.90
Pickup from Nanso store: free

Orders over €99.00 will have free delivery via Posti & Matkahuolto in Finland (excluding home delivery).

If you are a Nanso Loyalty club member you get to enjoy tier-based delivery prices in Finland:

• Bronze members: free delivery on orders over €79.00 (excluding home delivery).
• Silver members: free delivery on orders over €59.00 (excluding home delivery).
• Gold members: free delivery always and free home delivery on orders over €99.00.

We also deliver to: 

Austria, Belgium, Denmark, Estonia, France, Germany, Greece, Ireland, Latvia, Lithuania, the Netherlands, Portugal, Spain, Sweden, Italy and Luxembourg.

Orders outside of Finland are shipped with UPS:

UPS Standard €9.90.
UPS Express Saver €20.00

The return fee is €9.90 and it is not refundable. Please pack unused items with the shipping list and attach the return label so it covers your address. Return the package to the nearest UPS service point and ask for a receipt. We will refund the returned items as soon as the return has been registered by our warehouse. Keep the return receipt from UPS until you get a return confirmation e-mail from Nanso. Items must be returned within 14 days of receiving them.  

Exchanges can be done by returning (above) and ordering as normal. If you have used a discount code on your order, please contact customer services beforehand.

Please contact customer service if the item or parcel is damaged or otherwise not in original condition when received. Attach a photo with a description of the damage and order number to your email. The product claim period is 12 months from the date of purchase.

If you have any questions about your order, please contact asiakaspalvelu@nanso.com . 

More information on shipping and returns (in Finnish): https://nanso.com/pages/toimitus-ja-kayttoehdot 

Payment methods (in Finnish): https://nanso.com/pages/maksaminen